Frequently Asked Questions

Everything you need to know about luxury fashion and designer resale.

How do you guarantee the authenticity of your items?

Every item at Couture USA undergoes a rigorous multi-point inspection by our in-house experts. We stand behind our collection with a 100% authenticity guarantee or your money back.

What is the condition of your pre-owned luxury goods?

We use a standardized grading scale ranging from 'Giftable' to 'Fair'. Detailed condition notes and high-resolution photography are provided for every individual piece to ensure full transparency.

What are your shipping rates and delivery times?

We offer free standard shipping on all domestic orders over $500. Orders are typically processed within 1-2 business days and shipped via insured carriers with signature confirmation required.

What is your return policy for designer items?

We accept returns within 14 days of delivery. Items must be in their original condition with all Couture USA security tags intact to qualify for a full refund.

Do you offer payment plans or financing?

Yes, we partner with Affirm to provide flexible payment options, allowing you to buy now and pay over time with monthly installments.

Do you buy luxury items or offer consignment?

We offer both direct purchase and consignment options for authentic designer handbags, jewelry, and accessories. You can submit your items for a quote through our 'Sell to Us' portal.